Returns & Exchanges

At Bakkal International Foods, we strive to provide the highest quality authentic groceries, though due to the perishable nature of our products, returns are handled with specific care to ensure food safety. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery to initiate a refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, providing your order number and clear photos of any damaged or incorrect food items.

• 2.
  Review Process

  Our quality assurance team will review your request to ensure it meets our safety standards and verify if the item is eligible for a return based on its shelf life.

• 3.
  Packaging and Return

  If a return is required for non-perishable goods, securely pack the items in their original, unopened packaging using the prepaid shipping label provided by our team.

• 4.
  Refund Issuance

  Once your return is processed or your claim is approved, a refund will be issued to your original payment method within 5 to 7 business days.